Add a Surcharge to Online Payments

A surcharge is an extra amount added to an order total — for example, to help cover card processing costs. You can add a surcharge to orders paid online, orders paid at pickup or delivery, or both. This guide covers adding a surcharge to online payments specifically.

Before you start

• You'll need access to MOBI Admin for the store you want to update.
• Surcharges are set up per store. If you manage more than one location, you'll need to repeat these steps for each one.
• Surcharges apply based on how a customer pays, not how they order — you can't limit a surcharge to delivery orders only, for example.

How to add the surcharge

1. In MOBI Admin, go to your venue and select the store you want to update.
2. Go to Settings.
3. Scroll to Payment Settings and select Edit.
4. Under Online Payments, select Change.
5. Choose which surcharge type you want to apply (see below), then select $ (fixed amount) or % and enter your value.
6. Select Save.

Surcharge types

• Online surcharge — applies to orders paid online, including card and Apple Pay. This is the most commonly used option and works with any payment provider, not only MOBI Payments.
• Offline surcharge — applies to orders paid on pickup or delivery.
• All payments — applies to both online and offline orders.

Expected result

Once saved, the surcharge applies automatically to matching orders at checkout. Customers will see it itemised in their order total before they pay.

FAQs

Can I add a surcharge to delivery orders only, and not pickup?

No. Surcharges apply based on payment method (online vs. offline), not order method, so they can't be limited to a specific order type.

I want to add a flat $10 fee to all orders, plus a 2.09% fee on card payments — how?

Add the $10 fee under All Payments, and the 2.09% fee under Online. Both will apply to online orders, since All Payments stacks with Online.

Will this surcharge also apply to kiosk orders?

Yes — currently, an online payment surcharge applies to all card payments regardless of channel, including kiosks. There's no option yet to apply it to web/app orders only.

What's the difference between a surcharge and the MOBI service fee?

A surcharge is a fee you choose to set up and keep. The MOBI service fee is a separate, fixed platform fee that applies automatically to eligible online orders and isn't something you configure. See MOBI Service Fees for details.

Related guides

• Configure holidays — for date-based or public holiday surcharges
• How to refund a MOBI Payments order
• MOBI Service Fees