Delegating refund access to another user

Until now, only the account holder could process refunds, meaning other staff members, often those involved in daily operations, would need to contact the account holder, or MOBI Support, to process a refund.

How it works

By assigning another user as a refunder, you are giving them permission to refund orders associated with that MOBI Payments (Stripe) account. They will now be able to see the Refund button on the Sales page, and process full and partial refunds. 

How to assign someone as a refunder

Go to Store Settings > Users (e.g. https://www.mobi2go.com/admin/store/[StoreID]/users)

View the following:

1. MOBI symbol denotes who the MOBI Payments account holder is. 
2. Accounts holder has refund access by default, this cannot be removed
3. Column shows who has access to refund MOBI Payments orders for this account
4. Click to assign another user as a refunder. Unclick to unassign. Changes will happen immediately.

NOTE: Only the Account Holder can assign other users as refunders. MOBI staff will only assign additional users as refunders upon receipt of written confirmation from the Account Holder requesting we do so.

There is no limit to the number of refunders that can be added to a store/Stripe account, but we suggest this is still kept to a limited number.

Ensure you are regularly reviewing the users of this store, and their access. Remember to remove users when they leave your business.

NOTE: When you are assigning another user as a refunder, you are doing so for that particular MOBI Payments/Stripe account. If that Stripe account is used for another store (perhaps you own more than one location), the user will have the ability to refund orders for that store as well, IF they also have MOBI Admin access to that store.