Here's a Tip: Don't run with scissors.
Here's another Tip - Mobi2Go certainly does allow Tips & this can be enabled by you!
Aligning your current business set up, tipping policies & POS settings for tips has never been easier. While Mobi2Go has previously allowed tipping (with a little help from our Support team ) we have now made this visible to you the people so you have further control & customisation over how your business is run.
Remember
Tips are set a Store level location, not a Head Office location. If your company policy is no tips but you want to enable tips (or vice-versa) please discuss internally with your Head Office contact/Company Administrator.
How to enable Tips
- From your Store Dashboard, click SETTINGS in the grey navigational pane to go to your Store Settings
- In Settings, locate General Settings
- Next to General Settings, click EDIT
- In General Settings scroll down under the Store information heading until you see Tips
- Under the Tips heading is a drop-down menu with No Tipping or Allow Tipping
- By default, No Tipping will be set. To change, click on No Tipping to reveal Allow Tipping
- Hover over Allow Tipping to highlight & click Allow Tipping
- The field under Tips will now display with Allow Tipping
- To submit your changes, click SAVE at the bottom of the page
- Alternatively, click CANCEL to disregard your changes
- To disable tips just repeat the process, but change the Tips drop-down to No Tipping.
Pro Tip
If the video is blurry when maximised, please click on the cog icon & then click on 720p or 1080p to change the resolution from Auto to 720p/1080p. Give it a few seconds & the video will clear up.
Note
You will need to check your POS Settings to see if a PLU is needed for Tips to successfully send to POS. In your POS system, find out the Tips PLU (e.g. 6) & note this down, so you can add this to your POS Settings in Mobi2Go.
Set your Tips PLU in Mobi2Go
- Click SETTINGS in the grey navigational pane to go to your Store Settings
- In Settings, locate Receiving orders
- Receiving orders click EDIT
- In Receiving Orders scroll down & locate the Tips PLU field
- If no value exists in the Tips PLU field & you use a POS that has a Tips PLU value, add the value into the Tips PLU field
- Check the PLU to ensure it matches the one in your POS
- To submit your changes, click SAVE down the bottom of the page
- Alternatively if you need to disregard any changes, click CANCEL.
Pro Tip
If the video is blurry when maximised, please click on the cog icon & then click on 720p or 1080p to change the resolution from Auto to 720p/1080p. Give it a few seconds & the video will clear up.
Remember
Check the tax settings for Tips. By default tips will be taxed so if your tips aren't required to be taxed (e.g. 15%), you'll need to change the tax rate by going to Settings > General Settings > Edit, locate the Tips tax override & select 0%. And don't forget to click Save, to submit your changes.
Place a test order
If you need to test to ensure your Tips are going through from your storefront to POS successfully, you can create a test order & check. Once confirmed, hi-5 yourself for a job well done.