How to add a Holiday Menu

Before you start

• Make sure you have access to edit menus (often this is controlled at Head Office level for multi-location groups).
• Decide what you need for the holiday period:
  • A completely different set of items → create a separate Holiday Menu.
  • Only a price change / surcharge → consider using a surcharge feature (if your account uses it) instead of duplicating an entire menu.

Step-by-step: Create and use a Holiday Menu

1) Create the Holiday Menu

1. In MOBI Admin, go to Menu Management/Menu Editor

   

2. Create a new menu.

• Suggested naming: “Holiday Menu — <holiday name> <year>” (e.g., “Holiday Menu — Easter 2026”).
  
  
  
  

3. Add the Categories, Products, Modifier Groups, and Modifiers you want available during the holiday period.

✅Tip: If your Holiday Menu is similar to an existing menu, duplicate/copy your regular menu first (if your setup supports it), then remove items you don’t want and adjust prices as needed.

2) Assign the Holiday Menu to your store

1. Open the store/location you want to update.

2. Go to Settings> General Settings

   
   
   

3. Find the menu assignment section (where you choose which menus are active/assigned).

4. Assign the Holiday Menu.

5. Unassign (or disable) any regular menus you do not want customers to see during the holiday period.

6. Save your changes.

⚠️Important: If you leave both the Holiday Menu and your regular menu assigned, customers may see duplicate categories/items or the “wrong” menu.

3) Verify on the storefront

1. Open the ordering website/storefront.
2. Refresh the page (or open in an incognito/private window).
3. Confirm:
   • The Holiday Menu items are visible.
   • Items/categories that should be hidden are not showing.
   • Pricing is correct.

4) Switch back after the holiday

1. Return to your store’s menu assignment settings.
2. Unassign the Holiday Menu.
3. Re-assign your regular menu(s).
4. Save.
5. Verify on the storefront again.

Important highlights (quick checklist)

• Confirm you’re in the correct store/location.
• Ensure the intended menu is assigned and saved.
• Avoid leaving multiple menus assigned unless you intend to.
• Always verify via incognito/private window.
  
  

🔧Troubleshooting guide

1) “I can’t edit menus” / “Menu editor is missing”

• Likely cause: Your user role doesn’t have menu-edit permissions, or your account is part of a Head Office group where menu edits are controlled at Head Office level.
• What to do:
  • Check whether you’re logged into the correct Head Office vs Store.
  • Ask your Company Administrator (or Head Office admin) to make the change.
  • If you believe you should have access, contact MOBI Support with your store URL and your login email.

2) “My Holiday Menu isn’t showing on the storefront”

• Likely causes:
  • The Holiday Menu wasn’t assigned (or saved) to the correct store.
  • A regular menu is still assigned and is taking priority.
  • Browser caching is showing an old version.
• What to do:
  • Re-check the store/location name and confirm the Holiday Menu is assigned.
  • Temporarily unassign any menus that shouldn’t be visible.
  • Open the storefront in an incognito/private window and refresh.
  • If you use a custom domain, test both the custom domain and the default MOBI ordering URL.

3) “Customers are seeing duplicate categories/items”

• Likely cause: More than one menu is active/assigned.
• What to do:
  • Leave only the intended menu(s) assigned for the holiday period.
  • Verify again in an incognito/private window.

4) “Prices/items are wrong only for one location”

• Likely cause: You updated a different store than intended, or the Head Office uses location-specific menus.
• What to do:
  • Confirm you’re editing the correct store.
  • If this is a multi-location group, confirm whether menus are shared across stores or unique per store.
  • Repeat the assignment step for each location that needs the Holiday Menu.

5) “I updated the menu, but only some changes appeared”

• Likely causes:
  • Some items/modifiers weren’t added to the Holiday Menu.
  • You updated a product in another menu (not the Holiday Menu).
• What to do:
  • In Menu Management, confirm the item exists in the Holiday Menu and is assigned to the correct category.
  • Confirm modifier groups are attached to the products you expect.
  • Save, then re-check the storefront.

6) “It’s after the holiday and I need to revert quickly”

• What to do:
  • Unassign the Holiday Menu.
  • Re-assign your regular menu(s).
  • Verify in an incognito/private window.
  • If you’re unsure which regular menu was previously assigned, ask your Company Administrator or Support to confirm.

❓FAQs

Do I need to create a brand-new menu every time?

Not necessarily. If your holiday offering is similar to your regular menu, you can duplicate/copy an existing menu (if your setup supports it) and make only the changes you need (items, pricing, availability).

Can I schedule a Holiday Menu to turn on automatically?

This depends on your MOBI configuration. If your account uses availability restrictions/tags, you may be able to control when a menu is visible based on time/day rules. If you don’t have that set up, you’ll need to assign/unassign menus manually.

Can I run my Holiday Menu and regular menu at the same time?

Yes, but be careful. If both menus are assigned, customers may see more items than intended (and it can look like duplicates). Only keep both active if you specifically want customers to choose from both sets of items.

Why can’t I see the Holiday Menu option in my store?

In most cases, there is no special “Holiday Menu” button—it's just a regular menu you created and named for the holiday period. The key step is assigning it to the store.

How long will it take for changes to appear on the storefront?

Often it’s close to immediate, but browser caching can make it look like nothing changed. Always verify in an incognito/private window after saving changes.

I have multiple locations—do I need to repeat this for each one?

Usually, yes. You may need to assign the Holiday Menu per store/location. If your Head Office shares menus across locations, the menu content may be shared, but assignment can still be location-specific.

What if I only need holiday pricing (not different items)?

If your goal is only to adjust pricing for a holiday, consider whether a holiday surcharge feature is available in your setup. A full duplicate menu is usually best when you need different products, different category structure, or a distinct set of items.

Questions & Troubleshooting

If you’re having issues and haven’t been able to resolve them using the Help Center, please contact MOBI’s 24/7 Customer Support Team at help@mobihq.com or through submitting a form HERE.