How to Enable the Uber Eats / MOBI Integration

The Uber Eats integration with MOBI allows you to seamlessly connect your store’s menu and order processing to the Uber Eats Marketplace. This guide will walk you through the steps needed to activate and manage the integration directly from MOBI

What is the Uber Eats / MOBI integration?

MOBI acts as middleware between order aggregators (e.g. Uber Eats) and your point of sale system. It means that orders placed by customers on the Uber Eats website will be injected directly to your POS, without the need for you to manually accept orders on the Uber Eats tablet, or enter them into your POS. 

• Orders placed on the Uber Eats website will be sent directly to your POS
• No need to manually accept orders on the Uber Eats tablet, or enter them into your POS
• Manage your menu and store hours directly from MOBI Admin
• Remove the need to manage multiple tablets

How do I activate this integration?

Your first step is to reach out to your MOBI representative, or help@mobihq.com. They will work with you to confirm commercial arrangements, and implement changes like new menus.

Once that is complete, activating this integration involves just a few simple steps.

If you have any problems with this implementation, please reach out to your MOBI representative, or help@mobihq.com

Step 1: Log into the MOBI Console

Start by logging into your MOBI Console

Step 2: Configure Your Menus

Before integrating, ensure your menu is set up in MOBI. This is the menu that will be published to Uber Eats.

• If you’re unsure how to configure menus, reach out to the MOBI Support or your assigned Implementation team member for assistance.

• This menu setup process is the same as for other delivery platforms.

Step 3: Launch the Uber Eats Integration Wizard

1. Navigate to the location you want to integrate.

2. Click on Add Uber Eats Integration.

3. If you’ve previously authorized Uber Eats at this location, you’ll see a confirmation screen.

Step 4: Authenticate with Uber Eats

You’ll be prompted to sign in with your Uber Eats account and authorize the connection.

• Once authorized, MOBI will maintain this connection for 1 year.

• You must have the correct Uber Eats credentials for your store.

Step 5: Map Your Uber Eats Store

After authentication, you’ll be asked to choose the correct Uber Eats store that corresponds to your MOBI location.

• Select the appropriate store from the drop-down list.

Step 6: Select Your Menu

Choose which menu(s) to send to Uber Eats:

• You may select one or more menus per location.

• If available, you can choose to apply the Active Location Menu as a default.

Step 7: Activate the Integration

Click Activate Integration to complete the setup. If you are with another provider, that integration will be turned off, and it will switch to MOBI.

MOBI will automatically connect the Uber Eats Store to your MOBI Location. 

🎉 Your integration is now live! Your menu will be live on the Uber Eats platform, and customers can start placing orders (if you're within opening hours).

 

Troubleshooting & Support

If you encounter issues:

• Double-check that your menus are properly configured and published.

• Confirm that your Uber Eats credentials match your store’s active merchant account.

• For any questions, please contact your MOBI representative or help@mobihq.com