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Import a menu (via POS)

This guide explains how to import your menu from your POS system into MOBI, so you don’t have to rebuild the same menu twice. You’ll run the import from Head Office, review what will be brought into MOBI (menus, categories, products, modifier groups/modifiers), then import and assign the new menu to one or more store locations.⁠

 

Important context (Head Office vs Store):

POS connections/dispatchers are typically configured at the Store (location) level. Menu importing and menu editing are managed at Head Office. If you only have a Store login and need an import, contact your Company Administrator or MOBI Support.⁠

Important context (Head Office vs Store):

  • POS connections/dispatchers are typically configured at the Store (location) level.
  • Menu importing and menu editing are managed at Head Office.
  • If you only have a Store login and need an import, contact your Company Administrator or MOBI Support.⁠⁠


Before you start (important highlights)

  • Confirm you have Head Office access in MOBI Admin.

  • ⁠If you have multiple locations, confirm which location’s POS menu you should import from (different stores can have different menus).⁠

  • Plan time for a quick QA after import: names, category structure, modifier rules, pricing, and availability.

  • Some POS integrations may support Menu Sync in addition to (or instead of) Menu Import. If “POS System” isn’t available in the Source dropdown, the import may not be enabled/configured for your account—contact Support.⁠

  • Keep in mind: POS-to-MOBI behaviour varies by integration. In many POS integrations, ongoing updates may require a manual sync and/or may not fully restructure the menu the way the POS does (often pricing updates + new items come through, but structural changes may require manual work in MOBI).⁠

Step-by-step: Import your menu from POS (Head Office)

1) Go to Menus (Head Office)

  • From the Head Office Dashboard, click Menu in the left navigation. In the Menu Editor, click Go to Menu Importer (usually near the top/right of the page).⁠

2) Choose POS System as the import source

  • In the Menu Importer page, locate the Source dropdown (often defaults to JSON/CSV).

  • Select POS System.⁠

⁠​

Important highlights:

If you don’t see POS System, POS import may not be enabled for your account (or your POS uses a different workflow). Contact Support.⁠

⁠​

  • Source dropdown showing JSON/CSV and POS System.

3) Select the location to import from

  • Under Source, click Select Location.

  • Choose the store/location you want to import from (you’ll only see locations with POS import enabled).⁠

⁠​

Important highlights:

If multiple stores have different menus, selecting the wrong location can import the wrong menu.⁠ If you don’t see any locations, POS import may not be configured for any store yet—confirm your POS connection/settings for that location.⁠

  • “Select Location” dropdown expanded with example locations.

4) Run the import from POS

  • Click Import From POS.

  • Wait for the import to finish (large menus may take several minutes).⁠

⁠​

What you should see next:

A list (or counts) of Menus, Categories, Modifier Groups, Products, and Modifiers available to import.⁠

5) Review and curate what will be imported

  • Review the imported list carefully.

  • Unflag/unselect any items you do not want available online (e.g., legacy items, staff-only items).⁠

⁠​

Important highlights:

This is the best point to prevent unwanted POS items from appearing online.⁠

6) Finalize the import into MOBI

  • Click the IMPORT button at the bottom of the page.

  • Wait for completion.⁠

  • After import completes: MOBI will show a summary message indicating what was imported and how many items were created/imported.⁠

⁠​

Step-by-step: Assign the imported menu to your store

1) Open the store settings

  • Log into the Store (location) you want to update.

  • From the Store Dashboard, click Settings.

  • Locate General settings and click Edit.⁠

2) Select the correct menu(s)

  • In General Settings, find the Menus section.

  • Select/highlight the menu(s) you want active for that store.⁠

⁠​

Important highlight (multi-select):

To select multiple menus, hold CTRL (Windows) or CMD (Mac) while clicking additional menus.⁠

⁠​

3) Save

  • Click Save to apply changes.⁠

⁠​

Quick troubleshooting

  • “POS System” isn’t in the Source dropdown

    • POS import may not be enabled/configured for your account, or your POS integration uses a different method. Contact Support.⁠

  • No locations appear under “Select Location”

    • POS import might not be configured for any location yet. Confirm the POS connection/settings are set up for the store/location.⁠

  • Import completed, but menu isn’t showing online

    • Confirm the menu is assigned to the store: Store Settings → General Settings → Menus → Save.⁠

  • Import results look incomplete or “wrong”

    • Double-check you imported from the correct location and that the POS menu is ready/active.

  • If still unexpected, contact Support and include the store name + what’s missing.⁠

  • If the issue is about how ongoing updates behave (e.g., category reassignment, removed items, modifier structure), it may be an integration limitation and require manual adjustments in MOBI (varies by POS).⁠

Questions & Troubleshooting

If you’re having issues and haven’t been able to resolve them using the Help Center, please contact MOBI’s 24/7 Customer Support Team at help@mobihq.com or through submitting a form HERE