MOBI Delivery: Third‑party delivery, managed by MOBI

MOBI Delivery lets you offer delivery to guests using third‑party couriers, without needing to set up or manage a separate delivery provider. Get set up in one click!

Let MOBI arrange the drivers, the delivery fees and all the fluff, and you can stay focused on providing delicious meals to your growing customer base!

This product is coming soon, watch this space! If you want to know more, feel free to contact your Customer Success Manager, or help@mobihq.com

Benefits for brands and locations

Fast enablement with minimal configuration
No delivery provider onboarding and no separate delivery contracts
No driver or fleet management for your teams
No setup fee to enable delivery through MOBI
Delivery offered alongside pickup on your existing MOBI storefront

Delivery providers and country availability

MOBI Delivery is available in:

New Zealand
Australia
Canada
United States

Some conditions may apply, depending on location.

Eligibility (what you need in order to use MOBI Delivery)

To enable MOBI Delivery, your location must:

Use MOBI Payments

How to enable or disable MOBI Delivery

Enabling MOBI Delivery

Locations can enable MOBI Delivery in MOBI Admin (from the Delivery page).

You will need to check:

Delivery hours have been set
Delivery status (set Delivery to Active)

Once enabled, delivery becomes available to guests on the storefront.

Disabling MOBI Delivery

You can disable delivery at any time by:

Setting Delivery to Inactive (temporary), or
Turning off delivery hours (if you do not plan to offer delivery for a period of time)

Configuration limitations (what you cannot change)

Locations cannot:

Adjust delivery radius or coverage
Override delivery pricing
Modify delivery dispatch behavior

These are controlled by MOBI and the delivery provider.

Guest experience (what customers see)

Ordering and checkout

Delivery will appear as a fulfillment option on your MOBI storefront.

Key details:

The delivery fee is shown in the basket and at checkout.
The fee is quoted before payment.
The delivery fee may change if the guest updates the delivery address or significantly changes the cart.

How delivery is fulfilled (what happens after checkout)

When a guest places a delivery order:

MOBI sends the delivery request to the delivery provider.
The provider assigns a driver.
The driver picks up the order from your location and delivers it to the guest.

Your teams do not need to contact the delivery provider to dispatch drivers.

Fees, settlement, and reconciliation

What it costs the restaurant

There is no setup fee for MOBI Delivery.

You receive the full order value (food and items), minus your standard MOBI Payments fees, just like a pickup order.

What the guest pays

The guest pays:

Order value (food and items)
Plus delivery fee

The delivery fee:

Is calculated from the delivery provider quote
Typically varies based on distance and other factors
Is passed through at cost (no markup by MOBI)

POS behavior

Order type

Delivery orders are sent to your POS as pickup orders.

To ensure clarity:

The order includes a note that it is a delivery order.
Please prepare and package the order in a way that is suitable for delivery.

Optional: Delivery PLU

If you prefer delivery orders to be reported differently in your POS, you may be able to configure an optional “Delivery PLU” in MOBI Admin (availability depends on POS). Your MOBI team can advise on this.