Setup Remote access with TeamViewer

Need a hand resolving a technical issue? MOBI Support is here to help.

If you've explored our Help Centre but still need assistance, our Support team can connect remotely to your computer using TeamViewer. This allows us to see what you're seeing, investigate the issue and help get things running smoothly again.

What is TeamViewer?

TeamViewer is a remote access application that allows our Support team to securely connect to your computer and troubleshoot issues without needing to be on-site.

With TeamViewer, we can:

• View your screen to better understand the issue.
• Troubleshoot POS-related problems directly.
• Guide you through the steps needed to resolve an issue.
• Reduce back-and-forth communication and help minimise disruption to your operations.

Before you get started

To enable remote support, you'll need to download and install TeamViewer on the computer connected to your POS system.

We recommend completing the installation before contacting MOBI Support so our team can assist you as quickly as possible.

How to install TeamViewer

Follow these steps to get TeamViewer set up on your Windows computer.

Step 1: Download TeamViewer

Open your web browser and click the link below to download the TeamViewer installer.

Download TeamViewer for Windows

The download should begin automatically.

Step 2: Run the installer

Once the download is complete, locate the TeamViewer installation file in your Downloads folder.

Double-click the file to launch the installer and follow the on-screen prompts.

Step 3: Choose your installation settings

When the TeamViewer setup window appears:

1. Select Default Installation.
2. Ensure Start TeamViewer with Windows is ticked.
3. Click Accept – Next to continue.

Step 4: Wait for the installation to complete

TeamViewer will begin installing on your computer.

Allow the installation process to finish before proceeding.

Step 5: Accept the licence agreements

Once prompted:

1. Review the End User Licence Agreement (EULA) and Data Processing Agreement (DPA).
2. Accept the agreements.
3. Click Continue to complete the setup.

Step 6: Connect with MOBI Support

Once installation is complete, TeamViewer will open and display its main screen.

To get connected:

1. Locate your TeamViewer ID and password.
2. Contact your MOBI Account Manager or Support team.
3. Share your connection details securely with your authorised MOBI representative when requested.
4. Our team will guide you through the next steps, including enabling unattended access if required.

Important: Only share your TeamViewer connection details with trusted, authorised support representatives. Unattended access should only be enabled with your approval.

You're all set!

With TeamViewer installed, MOBI Support can help troubleshoot technical issues remotely, reducing the need for on-site assistance and helping minimise interruptions to your business.

Need more help? Contact MOBI Support or visit our Help Centre for additional guides and troubleshooting resources.